Shipping within the EU

Finland 🇫🇮

All deliveries in Finland are handled by POSTI.

STANDARD SHIPPING
Delivery time: 2–3 working days
• FREE on orders over 75€
• 10€ on orders under 75€

EXPRESS HOME DELIVERY
Delivery time: 1–2 working days
• 15€

Germany 🇩🇪

We offer two shipping options for orders to Germany: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (5-7 working days):

  • FREE for orders over 100€
  • 10€ for orders under 100€

2. DHL Express (2-4 working days): 25€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Italy 🇮🇹

We offer two shipping options for orders to Italy: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (5-7 working days):

  • FREE for orders over 100€
  • 10€ for orders under 100€

2. DHL Express (2-4 working days): 25€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

France 🇫🇷

We offer two shipping options for orders to France: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (5-7 working days):

  • FREE for orders over 100€
  • 10€ for orders under 100€

2. DHL Express (2-4 working days): 25€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Spain 🇪🇸

We offer two shipping options for orders to Spain: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (5-7 working days):

  • FREE for orders over 100€
  • 10€ for orders under 100€

2. DHL Express (2-4 working days): 25€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Other EU countries 🇪🇺

We offer two shipping options to EU countries outside Finland, Germany, France, Italy, and Spain: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (5-7 working days):

  • FREE for orders over 150€
  • 25€ for orders under 150€

2. DHL Express (2-4 working days): 35€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

This shipping zone includes the following EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping outside EU

United States 🇺🇸

All U.S. orders are shipped via DHL Express for fast and reliable delivery.

DHL Express (3-5 working days): 35$

  • FREE for orders over 180$
  • 35$ for orders under 180$

    You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Custom & Duties
• Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES

Canada 🇨🇦

We offer two shipping options for orders to Canada: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (6-10 working days):

  • FREE for orders over 240 CAD
  • 32 CAD for orders under 240 CAD

2. DHL Express (3-5 working days): 55 CAD

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Custom & Duties
• Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES

Japan 🇯🇵

We offer two shipping options for orders to Japan: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (6-10 working days):

  • FREE for orders over 25.385 ¥
  • 3.385 ¥ for orders under 25.385 ¥

2. DHL Express (3-5 working days): 5.923 ¥

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Custom & Duties

  • Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES

Other countries outside EU 🌎

We offer two shipping options for orders outside EU: GLS STANDARD and DHL EXPRESS.

1. Standard Shipping (6-10 working days):

  • FREE for orders over 150€
  • 25€ for orders under 150€

2. DHL Express (3-5 working days): 35€

You’ll receive a tracking code by email or SMS after your order has been processed.

Please note: If the shipment is not collected within 14 days, it will be returned to us.

Custom & Duties
Orders outside EU may be subject to import taxes and duties. Roselli do not cover these charges and is not responsible for any additional fees applied upon delivery.

Returns & Refunds

Return Policy

We want you to feel confident in your purchase. If you're not satisfied, you have the right to return your order.

RETURN CONDITIONS

  • Returns are accepted within 14 days of receiving your order. Customers are responsible for all return shipping fees.
  • Engraved items are non-refundable and not eligible for return.
  • The product must be in unused, original condition, and include the receipt or order confirmation.
  • Even if you intend to return the item, you must first accept delivery before sending it back.

HOW TO RETURN

  • Contact us at info@roselli.fi before sending anything back.
  • Carefully repackage the product.
  • Send the return to the address we provide.

RETURN SHIPPING

  • Customers are responsible for return shipping costs.
  • You are also responsible for ensuring the return reaches Roselli Oy.

REFUNDS

  • Once we receive and inspect the returned item, we will issue a full refund for the product value.