
Shipping & Returns
Finland 🇫🇮
All deliveries in Finland are handled by POSTI.
STANDARD SHIPPING
Delivery time: 2–3 working days
• FREE on orders over 75€
• 10€ on orders under 75€
EXPRESS HOME DELIVERY
Delivery time: 1–2 working days
• 15€
Germany 🇩🇪
We offer two shipping options for orders to Germany: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (5-7 working days):
- FREE for orders over 100€
- 10€ for orders under 100€
2. DHL Express (2-4 working days): 25€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Italy 🇮🇹
We offer two shipping options for orders to Italy: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (5-7 working days):
- FREE for orders over 100€
- 10€ for orders under 100€
2. DHL Express (2-4 working days): 25€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
France 🇫🇷
We offer two shipping options for orders to France: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (5-7 working days):
- FREE for orders over 100€
- 10€ for orders under 100€
2. DHL Express (2-4 working days): 25€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Spain 🇪🇸
We offer two shipping options for orders to France: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (5-7 working days):
- FREE for orders over 100€
- 10€ for orders under 100€
2. DHL Express (2-4 working days): 25€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Other EU countries 🇪🇺
We offer two shipping options to EU countries outside Finland, Germany, France, Italy, and Spain: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (5-7 working days):
- FREE for orders over 150€
- 25€ for orders under 150€
2. DHL Express (2-4 working days): 35€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
This shipping zone includes the following EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
United States 🇺🇸
All U.S. orders are shipped via DHL Express for fast and reliable delivery.
DHL Express (3-5 working days): 35$
- FREE for orders over 180$
- 35$ for orders under 180$
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Custom & Duties
• Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES
Canada 🇨🇦
We offer two shipping options for orders to Canada: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (6-10 working days):
- FREE for orders over 240 CAD
- 32 CAD for orders under 240 CAD
2. DHL Express (3-5 working days): 55 CAD
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Custom & Duties
• Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES
Japan 🇯🇵
We offer two shipping options for orders to Japan: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (6-10 working days):
- FREE for orders over 25.385 ¥
- 3.385 ¥ for orders under 25.385 ¥
2. DHL Express (3-5 working days): 5.923 ¥
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Custom & Duties
- Taxes and duties are calculated at checkout. NO HIDDEN DUTY FEES
Other countries outside EU 🌎
We offer two shipping options for orders outside EU: GLS STANDARD and DHL EXPRESS.
1. Standard Shipping (6-10 working days):
- FREE for orders over 150€
- 25€ for orders under 150€
2. DHL Express (3-5 working days): 35€
You’ll receive a tracking code by email or SMS after your order has been processed.
Please note: If the shipment is not collected within 14 days, it will be returned to us.
Custom & Duties
Orders outside EU may be subject to import taxes and duties. Roselli do not cover these charges and is not responsible for any additional fees applied upon delivery.
Returns & Refunds
Return Policy
We want you to feel confident in your purchase. If you're not satisfied, you have the right to return your order.
RETURN CONDITIONS
- Returns are accepted within 14 days of receiving your order. Customers are responsible for all return shipping fees.
- Engraved items are non-refundable and not eligible for return.
- The product must be in unused, original condition, and include the receipt or order confirmation.
- Even if you intend to return the item, you must first accept delivery before sending it back.
HOW TO RETURN
- Contact us at info@roselli.fi before sending anything back.
- Carefully repackage the product.
- Send the return to the address we provide.
RETURN SHIPPING
- Customers are responsible for return shipping costs.
- You are also responsible for ensuring the return reaches Roselli Oy.
REFUNDS
- Once we receive and inspect the returned item, we will issue a full refund for the product value.
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